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COLUMN: THE DILEMMA FOR TWITTER
The Caledonian MercuryIs it a question of too-little, too-late? The social network Twitter has confirmed that it is ‘testing’ ways to make it simpler for users to report abuse. Thousands of people...
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Holistic health or wholistic health?
The Caledonian Mercuryby Stephen Duncan MSc Managing Director, Balanced Fitness Ltd The importance of dealing with the whole person and not just individual symptoms or conditions Most of us want to...
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Tough Mudder returns to the UK: Tougher, Muddier and more challenging than ever
The Caledonian MercuryTough Mudder is a 10-12 mile run. Sounds feasible? But with 20 to 25 military-style obstacles designed by British Special Forces with (this year) double the mud, double the...
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Welfare Reform: the Challenge for an Independent Scotland
The Caledonian MercuryA Future Scottish Government Could Reverse Welfare Reforms A report from the independent Institute for Fiscal Studies (IFS) has suggested that independence could allow Scotland to...
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SCOTLAND IN THE DIGITAL AGE
The Caledonian MercurySpending on Current Affairs in Scotland “bucked the trend” It’s taken a long time but Scotland finally seems to be catching up with the rest of the digital world. The evidence for...
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NEW SUPER-COLLEGES TO OFFER CENTRES OF EXCELLENCE
The Caledonian MercuryReid Kerr College – now part of West College Scotland This morning, the latest stage in the reform of Scotland’s further education system was completed with the creation of four...
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SCOTTISH HIGHLANDER: CRUISING THE GREAT GLEN
The Caledonian MercuryThe Scottish Highlander – floating hotel on the Caledonian Canal by Norman Hunter Cruising the Caribbean, as we did for two years in our own boat, may sound the idyllic way to...
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WEIR’S WEEK: 2ND AUGUST 2013
The Caledonian MercuryRoyal Birkdale – home of this year’s British Seniors Open Pic: VisitBritain (Creative Commons) Saturday For many, Saturday morning is spent disposing of the mess from the night...
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LETTER FROM SCOTLAND: 3RD AUGUST 2013
The Caledonian MercuryI’ve spent this week in the rough and tumble of a Scout Jamboree. It’s been astonishing, and humbling, to see the energy and resilience of the 850 youngsters who appeared to enjoy...
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Letter from Germany: 5th August 2013 –“The Sick Man of Europe?”
The Caledonian Mercury David Scrimgeour MBEDS Consulting, Munich As Scotland heads towards next year’s referendum, there’s a lot of interest in what is happening here across Europe. The EU is one of...
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PUBLIC SECTOR CONTRACTS –‘SUICIDE’ FOR SOME CONSTRUCTION COMPANIES
The Caledonian MercuryPublic Sector Procurement in construction badly needs reform Public sector construction contracts are worth over £2bn a year. But many firms are put off bidding for them because...
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10 Top Tips for Customer Service Excellence
The Caledonian MercuryOrganisations like to talk of how they provide excellent customer service. But how much of that is real – and how much simply window-dressing? When Customer Service Excellence...
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The Caledonian MercuryCustomer Service Excellence (CSE) is an organisation dedicated to improving the quality of customer service. Initially launched 5 years ago to focus on public sector...
View ArticleTony’s Test post – to check adding event microdata
The Caledonian MercuryThere is an event taking place at The Union Party It's a party at the Union – all welcome Starts: 08/15/2013 12:30 pm Ends: 08/15/2013 Duration: 4 hours: Inverleith Terrace...
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The Caledonian MercuryWhat does it take to guarantee customer satisfaction? Customer Service Excellence (CSE) has a number of standard tests. These focus on the areas of importance as seen by customers...
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AUSTERITY – NOT EVEN HALF WAY THERE!
The Caledonian MercuryCentre for Public Policy for Regions – based at Glasgow University In a report that may sound like music to the ears of the “Yes” campaign, the Centre for Public Policy for...
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MORRISON BOWMORE: INCREASED PROFITS
The Caledonian Mercury2012 was a good year for Morrison Bowmore The distiller, Morrison Bowmore, has reported a 39% rise in its profits, making a pre-tax profit of £8.5m in 2012. The company’s reported...
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Further Top Tips for achieving Customer Service Excellence
The Caledonian MercuryMake sure ALL staff know what’s required CSE Logo The economy still as unpredictable as ever. Major organisations across the UK going into administration every week. It makes good...
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INCHCOLM: AN ISLAND WITH HISTORY!
The Caledonian MercuryThe Abbey on Inchcolm by Norman Hunter Inchcolm, in the middle of the Firth of Forth (Gaelic for Columba’s Island), may not be as well known as Bute, Arran or Cumbrae in the Clyde...
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Scotland’s Growing but Aging Population
The Caledonian MercuryScotland’s Population is Changing Scotland’s population is at an all-time high. On Census Day 2011, around 5,295,000 people were registered as living here — that’s a rise of...
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