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Customer Service Excellence: the Final Instalment
The Caledonian MercuryCustomer Service – Make Best Practice the Norm Chris TyrrellCSE Assessor(Pic: Emily Hughes) All of this week, we’ve been publishing the Top Tips to achieving Customer Service...
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LETTER FROM SCOTLAND: 9TH AUGUST 2013
The Caledonian MercuryEdinburgh Festivals – Six for the Price of One? At festival time Scotland always seems a crowded place. The population of Edinburgh itself almost doubles. But this week we have...
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WEIR’S WEEK: 9TH AUGUST 2013
The Caledonian MercurySaturday Timing in comedy is everything, though not everyone laughs. The latest episode/scene in the farce/panto that has become Rangers is right up there with anything that Eddie...
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GROWTH IN THE SCOTTISH ECONOMY
The Caledonian MercuryProductivity has returned to pre-downturn levels Two reports show clear evidence of light at the end of the Scottish economic tunnel. The first, from the Bank of Scotland, is its...
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DAVID MCLETCHIE: TRIBUTES
The Caledonian MercuryDavid McLetchie MSP Tributes have been paid to David McLetchie, former leader of the Scottish Conservative Party, who has died from cancer at the age of 61. A lawyer, he was...
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SCOTTISH EMPLOYMENT: A 4-YEAR HIGH
The Caledonian MercuryEmployment Rising – Unemployment Falling The latest figures from the Office for National Statistics (ONS) shows that the number of Scots in work, at just over 253,000, is at its...
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SCOTLAND’S EXPORTS: FASTER GROWTH THAN THE UK
The Caledonian MercuryGrangemouth Refinery © Copyright M J Richardson – licensed for reuse under Creative CommonsA report from the accountancy firm EY (formerly Ernst & Young) has claimed that...
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COLUMN: LETTING GO!
The Caledonian MercuryGibraltar – a Disputed RockBritain should give up its overseas territories, starting with Gibraltar. Just what are we doing, sending a fleet of 10 Royal Navy ships to sabre-rattle...
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LETTER FROM SCOTLAND 16TH AUGUST 2013
The Caledonian MercuryHouse prices in Scotland are still falling Is the economy finally recovering? This is the question everyone has been trying to answer this week, reading the latest statistics like...
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WEIR’S WEEK: 16TH AUGUST 2013
The Caledonian MercuryHearts won the Edinburgh Derby at Tynecastle Saturday Rangers win their first ever SPFL game, 4-1 against Brechin City, but there is disappointment at the non-appearance of...
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COLUMN: Gibraltar who cares?
The Caledonian MercuryGibraltar – a Disputed RockBritain should give up its overseas territories, starting with Gibraltar. Just what are we doing, sending a fleet of 10 Royal Navy ships to sabre-rattle...
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Taekwondo: A Family Affair
The Caledonian MercuryDavid Bailey – Gold Medal Winner Last year, Larbert’s Asia Bailey became Scotland’s first Taekwondo athlete to win a medal at a World Championship when she took a Bronze Medal at...
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SHARP RISE IN PERMANENT JOBS
The Caledonian MercuryDemand for IT Staff Particularly Strong The Bank of Scotland’s Labour Market Barometer has seen the sharpest rise in permanent staff placements in its ten year history. It reports...
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COMMONWEALTH GAMES: TICKETS GO ON SALE
The Caledonian MercuryGlasgow’s gearing up for next year’s Games Over the next four weeks, more than a million tickets for next year’s Commonwealth Games in Glasgow will be on sale. However, as with...
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Letter from Germany 19th August 2013: A Nation of Savers
The Caledonian Mercuryby David Scrimgeour MBE DS Consulting, Munich In the last few years the profile of Germany in the world has risen dramatically. Across Europe, people are learning German and...
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REFLECTIONS ON INDEPENDENCE
The Caledonian MercuryThe Independence Debate Continues The months when politicians take their summer break is often referred to as “the silly season”. However, it is also time for reflection, away...
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FEARS ABOUT NORTH SEA OIL
The Caledonian MercuryProduction of oil and gas has fallen despite record investment There are growing concerns about the “sharp decline” in the production of North Sea oil and gas. The trade body, Oil...
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COMMONWEALTH GAMES – IS THERE A PLAN B?
The Caledonian MercuryPlanning for every eventuality? The last time Scotland hosted the Commonwealth Games, in 1986, it all went horribly wrong. Half the Commonwealth boycotted the games and the event...
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18 to 30 year olds volunteer – Project Scotland
The Caledonian Mercury Ramiz Hassan is typical of thousands of young Scots: bright, personable, full of energy and hard working, but not sure what to do with their life. “I had a series of jobs from...
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THE GUARDIAN EDITOR SPEAKS OUT ON “TERRORISM” AT THE EDINBURGH BOOK FESTIVAL
The Caledonian MercuryJust hours after the Police announce a criminal investigation“I’m surprised it took them so long to ring me up” – Alan Rusbridger said in an event this afternoon at the Edinburgh...
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